For a company like TUI Spain specializing in providing destination services, one of the main criteria for gauging its services with an eye to improving them is the opinion of its clients. At the end of each holiday season, one of its chief tour operator clients TUI Germany analyzes the data from thousands of client satisfaction questionnaires filled in by tourists from all over the world.
This thorough analyse, which also includes efficiency indicators relating to the resolution of claims, has led to the creation of the Service Awards, which are given in acknowledgement of the work of the professionals assisting tourists at airports and hotels in the worlds leading tourist destinations.
Last week, the winners in the four award categories of the summer 2008 edition, in which 50 destination service organizations were analyzed from the same number of destinations worldwide, were announced.
TUI Spain’s destination service organizations have triumphed, obtaining three out of four awards: the Costa de la Luz’s service organization was the winner in the Large Destination category; the La Palma service organization was the best in the Small Destination category; and the Fuerteventura service organization won in the Strongest Growing Destinations category.
“Many companies are now talking about new values. But concepts such as the obsession with client satisfaction or surpassing client expectations though a very personalized service, which sometime seem so abstract, are perfectly reflected in these awards. Our company’s success lies in creating and developing these two values in our day-to-day work, which differentiates us from our competitors,” says Nicole Rademacher, service director of TUI Spain.
The next edition of the International Service Awards will take place after the 2008-2009 winter season.
