Estepona’s Selenza Thalasso & Spa Hotel has just obtained the Spanish "Q" Tourism Certificate, awarded by the Spanish Institute for Quality Tourism (ICTE). The award is given to those hotels and tourist enterprises with a quality control system geared to increasing client satisfaction and loyalty.
The Selenza Hotel is the first in Estepona to be awarded this certificate, highlighting its bid for quality as a differentiating factor. The certificate is a guarantee for clients as regards service quality and reliability.
The Spanish Quality Tourism System conceives quality as a business option of a voluntary nature, leaving the decision to introduce a quality control management system meeting clients’ expectations up the hotel in question.
For the Selenza Thalasso & Spa Hotel, this certificate strengthens its commitment to satisfying its clients, even to the extent of surpassing their expectations.
