This certificate enables the agency to offer products or services that better meet the needs of its customers.
In July 2012, E&TB Group received its ISO 9001:2008 certificate, which forms the basis of the system of quality management. It is an international standard that focuses on all elements of quality management that a company needs to effectively manage and improve the quality of products or services. Today, there are more than 640,000 companies worldwide that are ISO 9001 certified.
The audit was performed by TÜV Rheinland, a leading international service provider operating in 65 counties on all the continents. It represents an independent, neutral third party that tests, monitors, develops, promotes and certifies products, equipment, processes and management systems, as well as services. TÜV Rheinland is active in all relevant areas in researching and developing new technologies.
Obtaining the ISO 9001 is a team effort. Indeed, it applies to all members of a company who must work together to obtain the certificate. The first step for E&TB was to analyze all the documentation of the quality management system and to arrange a first site visit with the aim of identifying gaps and reviewing global organization. The second step consisted in an audit of the agency based on a comprehensive programme and subject to strict rules. Then, the official representative was able to assess the level of understanding of these rules in the various departments involved and affected by the new standards and their requirements.
Having passed all steps successfully, E&TB now has a detailed global management system that has been thoroughly optimized. The certificate ISO 9001 provides the organization with an effective tool to analyze and identify the key points that need to be improved by requiring a complete overhaul of the system of quality management. From an external perspective, this certificate improves the agency’s position in the market with competitive advantages enabling it to offer products or services that better meet the needs of its customers.
